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FAQ

I like what you guys do, how can I get involved?
We love talking with other creative folks! Send us a note! We love hearing from you! hello@lightgreyartlab.com

Feel free to sign up on our mailing list at the bottom of the page to receive info about upcoming calls for art, exhibitions, travel trips and collaborative projects!

There is more info about the programs we run on our website : www.lightgreyartlab.com

What is your return / refund policy?
All sales are final. Many of our items are made on demand or are limited to the time frame of the exhibition and therefore are not eligible for returns or refunds.

I put the wrong address on my order! Help!
There may still be time to switch your address! Send an email to our shop manager, James, and he can try to catch your order before it it shipped to the incorrect address. Send a note with your order number and correct address to james@lightgreyartlab.com and we can help.

I am interested in purchasing an item that no longer appears on the shop, but is on your website. Is there any way to buy a print of an older work of art?
We would be happy to look into this for you. Please send us a note at gallery@lightgreyartlab.com with the name of the artist and exhibition and we can see what we can do!

How long does it take to process orders and when will my product get to me?
Most orders are processed on Wednesdays and Fridays and shipped with USPS Priority Mail in the USA (usually 2-3 days shipping time nationally) and First Class for international orders (Which may take up to 3 weeks to arrive in different areas due to varying customs processes). 

All customers should receive a shipping notification with a tracking number when we print the postage for your order. If you did not receive this within 7 days of your order, please check your spam folder! If you still did not receive a shipping notification, please send us an email and we can help you! There may be a small processing period between the fulfillment of your package and delivery to USPS. 

Why do you only ship on those days?
We are an art gallery in Minneapolis with limited hours, so we fill orders during our open hours. Thanks for your patience with us. We are a small team of part-timers, and do our best to juggle the art shows, printed projects, travel trips and managing the online shop, so we reserve those days to print / ship orders.

My order arrived damaged, what can be done about this?
Please send us a note if you've received an a damaged item and we would be happy to see what we can do, and if it is our error or a printer error, we would be more than happy to help get you a replacement item wherever possible! 

Please understand that many of our items are original, made on demand by our exhibiting artists, or limited edition, and we are unable to provide replacements for these types of items because of the nature of the item or because some of the imperfections of certain items are part of the item's charm.

We are not responsible for damage caused by the postal carrier, but we do everything in our power to package all items securely and carefully, so they should be very safe in transit! In the rare case that your package arrives looking like it was chewed on, it is important to contact your postal carrier and file a claim. USPS is able to reimburse for this type of damage.

If you would like us to add insurance to your shipping, please contact us at james@lightgreyartlab.com after putting in your purchase, or add a note at check-out and we can contact you to inform you of the additional cost. We recommend postal insurance on original items or large orders if you are concerned about the post in your area. Our shop manager will contact you in special circumstances for expensive packages to see if you would like to insure your package. All other packages are shipped uninsured to help save you cost on shipping.

It looks like the post office lost my item, what do we do?
We would be happy to check on the status of your shipment on our end to see if we can gather any information about the location of your package, but the most accurate information you could receive will be from your local post office. We will do our best to help locate your items, but we do not assume responsibility for any damage or loss incurred by the postal system, and unfortunately can not replace or refund these items. 

It is quite rare that the post office will lose an item, but if it does happen, the best thing to do is to keep a close eye on your shipping via your tracking number, and contact your postal carrier IMMEDIATELY if you do not see your package moving, or have not received it the amount of time noted above. Usually they will do their best to get your package moving again. If they are unable to locate your package, you will need to file a claim with your postal carrier so they can reimburse you for the damage or loss. 

INTERNATIONAL CUSTOMERS: Please note that some countries charge a customs fee when your package arrives in your country, and occasionally the post office will hold your package there until you pay the import cost rather than delivering it directly to your home. If you know your package is due to arrive and hasn't, please contact your postal carrier IMMEDIATELY so they do not return it to the USA. We are not responsible for paying shipping on packages that have been returned to Minneapolis due to refusal of import cost, or have not been picked up from the post office. 

I just checked my tracking and noticed that my package isn't moving! What do I do?
Please send us an email and we can check on your package for you and let you know what we can find! We'll do our best to get it back on track, but you should also contact your local post office immediately to see if there has been a problem getting in touch with you regarding your package. 

I need help with something else! 
Send us a note! hello@lightgreyartlab.com for general questions about the content of the shop or gallery, and gallery@lightgreyartlab.com for shipping questions. Thank you!